All of our assessments and treatments comply with the Code of Health and Disability Consumer Rights Act. Our treatment areas are completely private and in accordance with the Privacy Act. When necessary, we will provide you with either shorts and/or a modesty gown that ties up in the back. If unsure, please discuss this with the physiotherapist treating you.
All information recorded in your health records will only be accessed by staff of this clinic unless you authorise us to release your records to another healthcare provider. Flex Physio Sports and Rehab staff are bound by contract to maintain client confidentiality. You are welcome to bring a chaperone with you if you desire.
You are free to choose your physiotherapist. If you have a preference of who you wish to see, please specify this at the time of booking your appointment. Every effort will be made to accommodate your preference.
If you would like a second opinion regarding your treatment, or would like to change therapists, you are free to do so and no offence will be taken.
We are constantly striving to improve our service to you. To assist us with this process, please feel free to pass on any suggestions. We are always interested in receiving feedback. In addition Flex Physio Sports and Rehab guarantees prompt action on any complaint you may have. Please discuss with either your physiotherapist or the Clinic Manager.